Offshore Transcription – Who’s Really Transcribing Your Information?

When you hire someone, you put a lot of thought into the person who’s going to be a part of your team. This is especially true if the role you have handles core confidential information that’s integral to your operational security. We’ve got news for you – transcription services are no different. 

You need to take a step back to ponder who’s really transcribing your crucial information. If you are looking for legal transcription services or pharmaceutical transcription services  you have to be extremely careful when hiring transcriptionists.

You could end up trusting an offshore transcription firm, assuming that the information you share with them will be safe and secure. Unfortunately, this might not be the case. 

When outsourcing data you need to transcribe, do you know who exactly has access to it?

At Alphabet, we discuss how you benefit from secure and protected transcription services and help you understand the risks associated with offshore transcription. 

The Real Cost of Cheap Offshore Transcription Services

Since remote working culture is trending, resorting to overseas transcription services isn’t completely unheard of. Sure offshore transcription can be cheaper, but have you ever considered at what cost? 

The lower costs can be on account of compromised data privacy, automation and information security. This means your control over the data isn’t as thorough as you thought it would be. 

Offshore transcribers may be oblivious to the data protection laws you abide by and they may not even use the latest security procedures and technology to get the job done. For this reason alone, it is best to steer clear of companies who work with remote transcribers especially when data security cannot be ignored. 

Next time you need a transcription service, ensure that you assess the data at hand to be confident that you’ve taken all the necessary measures to safeguard it from any intrusion or breach

Responsibility to Ensure End-to-End Compliance

It can be aggravating to think that all the measures you’ve taken to keep your processes and information secure can be compromised by a third party who isn’t on the same page as you, in terms of high working standards and security. If you manage data on behalf of your clients, you have to be compliant and ensure that any third party doesn’t undermine your efforts by not adhering to them.

To start with this, you can:

  • Check and verify the certifications and security credentials of the transcription company you hire
  • Ask them what’s their procedure to process the data they receive, how they manage and store it and the kind of encryption protocols they have in place 

While you may be confident that you are uploading your video and audio files securely, can you say the same for the company you are working with? 

It is best to use services that offer a controlled and secure environment for their transcriptionists to access and transcribe your content. At Alphabet, we take all the measures necessary to offer the best transcription service to our clients. 

Click here to get in touch with us today.

GDPR graphic with computer and files

Tips to Protect Your Data When Sharing it with External Parties

1. Sign a Non-Disclosure Agreement

Ensure that your transcription service provider signs a Non-Disclosure Agreement (NDA) with your organisation to safeguard the shared data. The NDA should represent the provider’s intent to not share, disclose or discuss the information you’ve shared with them beyond with their own team.

Once the NDA is signed, the security of your information lies with your provider. You can take legal action against providers that do not comply with the NDA.

2. Beware Of Offshore Transcription Service Providers

While remote service providers can help you save money, you cannot completely rely on these providers to operate under the same security and data privacy laws as you. These laws can be different in different countries and it can be challenging to keep following up with an overseas transcriber to ensure that they are adhering to the same laws and regulations as you. 

For an exceptional transcription service every time, hire the local transcriptionists at Alphabet. 

Our team of experienced transcribers are well-versed industry experts for a variety of our clients.

3. Investigate and Assess Your Transcription Provider

While turn-around time and costs play an important role when choosing a transcription service provider, take extra measures to vet the company properly. Evaluate and assess the data security policies and procedures they have in place.

This includes:

  • Encryption Policies: This is perhaps the most basic requirement. See that your provider’s website address is secure. This means their address will start with an “https” and not “http”. With “https” you can rest assured that any data you share through the website will be safe, secure and encrypted. 
  • General Data Protection Regulation: The GDPR is the best data protection guideline recognised internationally. The security rules have to be adhered to by all companies operating in the European Union. Your provider should be GDPR-compliant. 

Contact Alphabet for Guaranteed Confidentiality

For you to have peace of mind, it’s important to partner with professional transcribers who offer end-to-end data security. Risking your data isn’t worth it especially when cyber attacks are at an all time high. 

In the world of transcription, security plays a huge role and hopefully, the information above has given you a couple of things to think about in terms of data safety.

Give us a call today to find out more about our transcription services.