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After we have set up your account, you can log into your private area in our online portal from the homepage. This is where you’ll securely upload and send us your digital audio files for transcription. You can also send any accompanying documentation or presentations.
We will keep you in the loop at every stage of the process. You will receive automatic notifications to let you know your uploads have been successful, and when the audio transcripts are complete and ready to collect.
We only take payment after the transcription of your sound file is complete if you’re a business client. When your audio recording has been transcribed, we will send you an invoice.
You’ll receive it online via your email address or in your client folder, if that’s your preference. For those who require ongoing transcribing or typing work, we issue invoices on a rolling basis. Unless you have a credit facility, payment is due immediately. We accept many forms of secure payment, including BACS and PayPal.