What You Can Expect
Transcription Services Project Management
We understand that it is sometimes difficult to know what to look for when you’re sourcing a suitable transcription partner. Transcription is a service-based business and standards, prices and levels of service vary greatly across the industry. Our ethos has been built around our TEP standards: Transcribing, Editing, Proof reading. So, what are you waiting for?
When you join our client base for impeccable transcription services, you will receive our full project management service. This ensures your recordings will go through the audio transcription process without a hitch.
Highly Accurate Research
The value of comprehensive research by transcription companies cannot be understated. A good transcription partner will carry out your research upfront to save you time. We make it our job to familiarise ourselves with your terminology (if we aren’t already), so that you don’t need to spend hours double-checking our documents.
This is different to proof reading – make sure the provider is carrying out research as standard, and in addition to proof reading. This is known as ‘terminology management’ and what you will automatically receive when using Alphabet’s transcription services.
Proof Reading Provided as Standard
Once a transcriber has produced the initial transcript, the final document may well contain typos, mishears and inaudibles, unless another well-trained pair of eyes has carefully checked it over and made corrections before it is delivered back to you. This step will take longer, but the time you’ll be saving will be well worth it.
Check that the transcription service provider incorporates a proof reading stage after the initial transcription, and that this is carried out by a different member of staff. We can guarantee to you that not many other transcription companies offer this service as standard.
You need to be able to trust that the transcripts have been properly checked and proof read, so you won’t have the stress and burden of constantly checking the provider’s work, and having to send back for corrections.
If proofing isn’t done as standard, it can be a sign that the provider does not take accuracy and quality seriously. Providing an online transcription service that you can trust is important to us, and works alongside our company ‘right first time’ ethos.
Confidentiality and Security
Since the audio files you will need to upload will typically be very large, you’ll have problems sending them over regular email, so there needs to be a system in place to handle this. Typically, many other transcription companies and services will provide a function via their website for transferring files, however the functionality, ease of use and reliability of these can vary dramatically.
Is the system something that has been created just for their services, or is it provided by a reputable company? Many online transcription companies have had cheap systems written by their website developer which, by their one-off nature, can be insecure, outdated or difficult to use.
How secure is the system? We ensure an ‘SSL’ Certificate is installed and in use at all times. This security standard means that all transcription files are encrypted during upload and download. We supply easy to follow and comprehensive instructions, with screenshots and diagrams, so you are not left spending hours deciphering the system on your own. 24-hour technical support is available if something isn’t working, so you can reach out to the transcription specialists for help at any time without delaying your project.