We understand that it is sometimes difficult to know what to look for when you’re sourcing a suitable transcription partner. Transcription is a service-based business and standards, prices and levels of service vary greatly across the industry. Our ethos has been built around our TEP standards: Transcribing, Editing, Proof reading. So, what are you waiting for?
When you join our client base for impeccable transcription services, you will receive our full project management service. This ensures your recordings will go through the audio transcription process without a hitch.
The value of comprehensive research by transcription companies cannot be understated. A good transcription partner will carry out your research upfront to save you time. We make it our job to familiarise ourselves with your terminology (if we aren’t already), so that you don’t need to spend hours double-checking our documents.
This is different to proof reading – make sure the provider is carrying out research as standard, and in addition to proof reading. This is known as ‘terminology management’ and what you will automatically receive when using Alphabet’s transcription services.
Once a transcriber has produced the initial transcript, the final document may well contain typos, mishears and inaudibles, unless another well-trained pair of eyes has carefully checked it over and made corrections before it is delivered back to you. This step will take longer, but the time you’ll be saving will be well worth it.
Check that the transcription service provider incorporates a proof reading stage after the initial transcription, and that this is carried out by a different member of staff. We can guarantee to you that not many other transcription companies offer this service as standard.
You need to be able to trust that the transcripts have been properly checked and proof read, so you won’t have the stress and burden of constantly checking the provider’s work, and having to send back for corrections.
If proofing isn’t done as standard, it can be a sign that the provider does not take accuracy and quality seriously. Providing an online transcription service that you can trust is important to us, and works alongside our company ‘right first time’ ethos.
Since the audio files you will need to upload will typically be very large, you’ll have problems sending them over regular email, so there needs to be a system in place to handle this. Typically, many other transcription companies and services will provide a function via their website for transferring files, however the functionality, ease of use and reliability of these can vary dramatically.
Is the system something that has been created just for their services, or is it provided by a reputable company? Many online transcription companies have had cheap systems written by their website developer which, by their one-off nature, can be insecure, outdated or difficult to use.
How secure is the system? We ensure an ‘SSL’ Certificate is installed and in use at all times. This security standard means that all transcription files are encrypted during upload and download. We supply easy to follow and comprehensive instructions, with screenshots and diagrams, so you are not left spending hours deciphering the system on your own. 24-hour technical support is available if something isn’t working, so you can reach out to the transcription specialists for help at any time without delaying your project.
“I’ve come back to try a second couple of transcripts as the first one we received back was about as near to perfect as you could get. This compared incredibly favourably with another service which sent us back a transcript riddled with the most appalling errors.”
“We’ve utilised the services of Alphabet on a number of occasions and have always been impressed with the quality of the transcriptions, the quick turnaround times and the easy uploading process.”
“Chilli Consultancy have been supported by Alphabet’s transcription services since 2016. The efficiency of service is second-to-none. In particular, the system for uploading the audio files securely is smooth and efficient. The turnaround time for transcription has always been quicker than the agreed timeframe. The transcriptions are of very high quality, despite working from audio recordings of people with a wide range of accents from across the world. Chilli Consultancy will continue to use Alphabet for many years to come because of this high level of service.”
“Any time I send a transcription to be done, it is quickly sorted efficiently and accurately. I can always trust them to do a brilliant job.”
“Great service. Good communication and speedy turnaround of transcription materials.”
“Alphabet have been a highly professional organisation to work with, I would definitely recommend them to other people.”
“We have used Alphabet services a number of times, very quick and reliable service. Always get a response to email queries promptly.”
“Alphabet have consistently provided an excellent level of service, from day one. Transcripts have been returned quickly and completed with superb accuracy, regardless of recording length or number of speakers. All communication has been extremely friendly and helpful, and, as with the turnaround for the transcripts, responses to any query are always very quick. I would 100% recommend Alphabet based on their speed, accuracy, and customer service.”
“As a healthcare specialist agency, we rely on accurate transcriptions and often at short notice. We have been working with Alphabet for over three years across multiple projects and they never fail to deliver on time, with excellent accurate and medically correct transcriptions.”
“We are using Alphabet for all our transcription needs and we are extremely happy with their service. Their transcription is very high quality, leading to a high level of trust and confidence in their work. The team are extremely good with ‘problem’ recordings, such as difficult accents, quiet speech and constant interruptions. All in all we are very happy with Alphabet and would wholeheartedly recommend them to anyone in this line of work.”
“Transcribing interviews is a time consuming art, which needs a subtle blend of linguistic and technical skills. Alphabet provided a combination of these abilities. They provided a fast turnaround, great quality documents, and a friendly and personal experience. It was like having my own in-house transcribing team. They offered me a clear, refreshing and honest consultative approach to my needs. I would recommend Alphabet to any persons or organisations that require a professional and friendly transcribing service.”
Here are answers to our most frequently asked questions about Alphabet’s UK transcription services.
If you can’t find the information you’re looking for, please do contact us.
After we have set up your account, you can log into your private area in our online portal from the homepage. This is where you’ll securely upload and send us your digital audio files for transcription. You can also send any accompanying documentation or presentations.
We will keep you in the loop at every stage of the process. You will receive automatic notifications to let you know your uploads have been successful, and when the audio transcripts are complete and ready to collect.
We only take payment after the transcription of your sound file is complete if you’re a business client. When your audio recording has been transcribed, we will send you an invoice.
You’ll receive it online via your email address or in your client folder, if that’s your preference. For those who require ongoing transcribing or typing work, we issue invoices on a rolling basis. Unless you have a credit facility, payment is due immediately. We accept many forms of secure payment, including BACS and PayPal.